Terms and conditions for WebNativefier, owned by Ivan Gavrilov, Viktorine Strasse 4, 4780 Sankt Vith, Belgium. Last updated on 17 November 2023.
WebNativefier offers software tools and services (software) for the creation of mobile applications (apps) based on existing websites.
The software is provided exclusively on the basis of these terms and conditions. The customer's terms and conditions shall only apply if WebNativefier expressly agrees to them.
Individual agreements between WebNativefier and the customer shall take precedence over these terms and conditions.
Customers can create a mobile app and purchase additional features in return for payment of a one-time fee or a subscription.
A manual adjustment of the app is not subject matter of the contract. If manual adjustments are made by WebNativefier, this shall be done on a goodwill basis.
The submission of apps to the Apple and Google app stores shall be made by the customer himself. If the app is rejected, the customer shall not be entitled to demand a refund of the fee paid outside of his right of withdrawal. If the customer's app is rejected, the customer may contact WebNativefier support with a request for assistance.
We are committed to ensuring your satisfaction with our web to app conversion platform. As part of our dedication to customer service, we offer a full refund within 30 days of your order if your app is not accepted on Google Play due to issues related to the app itself. Please note that refunds are not applicable if the rejection is attributed to problems with your website rather than the app's functionality.
The contract shall be concluded by means of an order placed by the customer and confirmation by WebNativefier.
An order by the customer requires that he provides the information requested in the dialogs. By making a payment to WebNativefier, the customer places a legally binding order.
WebNativefier shall accept the order by sending a message by e-mail. WebNativefier reserves the right not to accept orders if the customer's website is not compatible with the app creation process or if it is suspected that the Customer's website has illegal content or is harmful to other persons.
The order process is handled by external companies such as Paddle and Fiverr as a so-called merchant of record. The processing includes payment, invoicing, complaints, refunds and customer service requests. Contractual partner is WebNativefier.
Given the nature of our product as a digital download, once the contract is concluded, and the download process begins, we are unable to offer refunds except in cases where the app is not accepted on Google Play due to issues directly related to the app itself.
We reserve the right to assess whether the rejection is based on app-related factors or issues originating from the quality or content of your website.
To initiate a refund request, please contact our customer support team within the 30-day period, providing details of the Google Play rejection and any relevant documentation. Refunds will be processed promptly once the eligibility criteria are met.
This refund policy is designed to ensure fairness and transparency in our commitment to customer satisfaction. If you have any questions or concerns regarding this policy, feel free to contact us for clarification.
The software of WebNativefier enables the automatic creation of a mobile app from an existing website. The prerequisite is that the website meets certain technical requirements. Additional features can be added at extra cost. These include, for example, push notifcations.
Once the app has been launched, website content can be viewed and used via a built-in browser.
The customer is obliged to independently check the desired function of his app. Unexpected functions or errors in the app can be reported to WebNativefier. WebNativefier is not obliged to adjust the function of the app. If WebNativefier adjusts the unwanted behavior or initiates the adjustment (e.g. by notifying the maintainer of the open source project causing the unwanted behavior), this shall be done on a goodwill basis.
The prices displayed on the WebNativefier website shall apply. Prices include the statutory sales tax. If the customer's place of residence or business is abroad, there may potentially be no sales tax charge.
Apps can be purchased with either a one-time payment or a subscription. The included services may vary as described on the WebNativefier website.
Switching from a subscription plan to a one-time payment is possible, however payments made during the duration of the subscription do not count towards paying off the one-time purchase.
After the cancellation of a subscription the app will be deactivated and may no longer be used.
The price for the app does not include additional services. These are to be ordered for a separate fee.
The customer is obliged to pay the fee in advance. The app will only be provided after receipt of payment.
If the customer already has an existing app from another provider in an app store, the app created with WebNativefier can be offered as an update in the app store, provided the customer grants access to the necessary signature keys and developer accounts. This service will be charged with the specified amount.
Updates of certain settings, for which no update has to be created in the app store, can be carried out by the customer at any time free of charge.
Updates for which an update must be submitted to the app stores can be created for a fee. Some plans may include free updates.
There is no entitlement to an adaptation of the WebNativefier software to changed operating system requirements or changed guidelines of the app store operators.
In order to ensure that WebNativefier can create updates for an app if necessary, the keys used to sign the app are stored by WebNativefier. WebNativefier does not guarantee the permanent storage of the keys and recommends that customers download and store the keys themselves. In case of loss of the keys, the customer can request a reset from the app stores.
The customer shall receive the finished App in compiled form. The compiled app is uploaded to the customer's developer account with an app store operator. Alternatively, the customer receives a link to download the app.
The customer shall be granted the right to use the created app, to publish it and to offer it for use to third parties for a fee or free of charge. There shall be no claim to the transfer of the source code. This does not apply to open source software that was not created by WebNativefier.
The customer may only create apps for websites to which he has the necessary rights or rights of use. By placing an order, the customer authorizes WebNativefier to use the specified website within the scope of the app.
In the event of product defects, the customer shall have the statutory warranty rights. A product defect exists if the created app does not display the website correctly and this is not due to the website itself.
A warranty exists only for product defects that exist at the time of the app creation. In case of defects due to later changes to the website by the customer, there is no warranty claim.
No warranty exists for limitations that have been published in the list of known issues.
For any proceedings arising from the interpretation or the execution of the present contract, the jurisdictions of Belgium are only competent. The present contract is governed by the laws of Belgium. The purchaser undertakes himself to keep the seller free of any costs of procedure or lawyer.